Terms of Use

You may not reproduce or communicate any of the content and images without the written permission of Aloha Fresh Macadamias. Email counts as written. If you want to distribute images of our nuts because they are so awesome, that would be fine, but please make sure you do not remove or add stuff to the image(s) without permission. (Just email us to make sure! Who knows-we might say yes if it is great!)

Payment

We use PayPal to securely process all transactions on this website. You can use either your PayPal account or credit card. We accept the following credit cards: Visa, MasterCard, American Express, and Discover. We do not store credit card information. Please provide accurate billing and shipping information, or your order may be delayed. After your order has been paid, we will process and ship your order within 72 hours, and you will be notified that the order was shipped.

Nuts Not Always Available

We will do our best to completely fill any order we receive, however if part of your order is not available, we will attempt to contact you to make reasonable arrangements to either replace with flavors which are available, ship a partial order, delay the order until it can be filled, or cancel and refund your order.

Privacy

We keep your personal information private and secure through purchased security software, to make sure we have all the latest security updates and a professional level of security. Their secure servers protect your information using advanced encryption techniques and firewall technology. We use “cookies” to make the website work properly. As part of the purchase process you are providing personal information such as your name, contact phone, email, shipping address, and you may set up an account with a password. We use your information to fulfill your order, and in case we need to contact you about your order for some reason. We do not ever sell personal info. We may provide the email address you provide with USPS or other shipping providers in order to send you tracking information directly. We may contact you in the future with sales or to let you know about new flavors, at no more than once per month, more likely it will be quarterly or around holidays. But right now we only ever email about your order.

Returns

We will gladly accept the return or exchange of defective or incorrect products within 30 days from the date of purchase. Otherwise we can’t do returns, it makes the nuts old.

Shipping Policy

Orders will be shipped promptly based on when it was received and the next available ship date, generally within 72 hours. Orders are not always processed on Saturday or Sunday, or may be delayed due to product shortages. If there is going to be a delay in your order we will attempt to contact you to make reasonable arrangements. If you need your order faster than USPS flat rate shipping provides, please email or call us to make arrangements to buy special fast shipping. All web orders are shipped via USPS Flat Rate, at the delivery schedule from Kapaa, HI 96746. A current and USPS-accepted address is required for accurate delivery. In the event a wrong address is accidentally provided, Aloha Fresh Macadamias cannot be responsible for packages delivered to an incorrect address and/or re-routing fees. If you would like us to ship outside of the US, please email us for pricing and we will see what we can do.

Taxes

We collect taxes for orders shipped to a Hawaii address.

Errors

In the case that we have accidentally entered information on the website wrong, including descriptions, pricing, ingredients list, images, we are so sorry about that! We reserve the right to cancel any orders which we discover had a serious error, however we will attempt to contact you to come to a good solution. If we have to cancel, we will refund you any wrong amounts charged. If you have a serious food allergy please email us to be certain before purchasing.