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We use PayPal to securely process all transactions on this website. We do not store credit card information. We usually process and ship your order within 72 hours, and if there will be a significant delay we will attempt to contact you and discuss options.
Nuts Not Always Available
We use only fresh Hawaiian-grown macadamia nuts, which means sometimes the nuts run out before the next harvest season begins. We make every attempt to keep fully stocked or remove out of stock items from our website, however there are times when we may run out of nuts. We will do our best to completely fill any order we receive, however if part of your order is not available, we will attempt to contact you to make reasonable arrangements to either replace with flavors which are available, ship a partial order, delay the order until it can be filled, or cancel and refund your order.
We do not store any credit card information, but rely upon Paypal to keep your financial information secure. We collect information from you for your Aloha Fresh Macadamias account, including name, email, phone number, and shipping address. We use encryption technology to keep this information secure. We are a small family company, and we will never sell, trade, or give away your information. We may contact you about your order or email promotional material for Aloha Fresh Macadamias, such as discounts, specials, new flavors, or company updates.
Unfortunately due to Covid-19, we cannot accept returned nuts. If your order had an error or something is wrong with any of an order you just received, please contact us and we will correct the error.
All orders are shipped with USPS flat rate boxes or envilopes from Kapaa, HI 96746. This is to make sure the nuts are sent by air mail and not by boat. If you need your order faster than USPS flat rate shipping provides, if you would like an international shipping price, or if you are interested in local pickup of your order on Kauai, please email or call us to make arrangements. In the event a wrong address is accidentally provided, Aloha Fresh Macadamias cannot be responsible for packages delivered to an incorrect address and/or re-routing fees. If you would like to sell Aloha Fresh Macadamias at your farm stand or grocery store, please contact us for wholesale pricing and recommended shipping options.
Our nuts are roasted in a commercial kitchen where we follow all Covid-19 safety standards. As of April 2021, our kitchen does not ever process dairy, eggs, wheat, or peanuts, however macadamia nuts and coconut are both considered tree nuts. There is a chance of cross contamination between nut flavors. Our kitchen may add other products at any time. If you have a serious food allergy please email us to be certain before purchasing.